Legal
Accessibility statement
Our accessibility statement under the German Accessibility Strengthening Act.
This is our English translation for your convenience. The German version prevails.
Accessibility statement
Alteos GmbH is committed to making its website accessible in line with the legal requirements. This is based on the Accessibility Strengthening Act (BFSG), the requirements of the Accessibility Strengthening Regulation (BFSGV) and of the Web Content Accessibility Guidelines (WCAG) 2.2.
Status of compliance with the requirements
Consumer access to the insurance services on our website is designed to be accessible and meets the technical standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.2, Level A and AA.
Content that is not accessible
Despite all our efforts, some areas required by law may not yet be fully accessible. We are continuously working to identify and remove existing barriers. To do this, we plan regular reviews of our website. The following areas are therefore currently still being worked on:
- The insurance documents for download (PDF documents) are currently being checked for accessibility.
Feedback and contact
If you notice any barriers on our website, please contact us with the subject “Accessibility” at:
Enforcement procedure
If you do not receive a satisfactory answer from us to notifications or enquiries about accessibility, you can contact the dispute resolution body under § 16 BGG (Disability Equality Act). The task of the dispute resolution body is to settle disputes between people with disabilities and federal public bodies out of court. You can reach the dispute resolution body as follows:
Schlichtungsstelle BGG
c/o Beauftragter der Bundesregierung für die Belange von Menschen mit Behinderungen
Mauerstraße 53
10117 Berlin
Description of our service and how it is provided
Under the Hanna brand, Alteos GmbH offers personal liability insurance.
The website gives interested people the opportunity to find out about the insurance they want. For this purpose, an AI assistant, summaries of cover, plan overviews, insurance documents and FAQs about the insurance products are available.
Many services can be applied for online.
The online purchase process includes an identity check and an electronic signature. A risk assessment may take place before the contract is concluded. If it is positive, the policy is issued.
Market surveillance authority
The competent authority is the Market Surveillance Body of the German Federal States for the Accessibility of Products and Services (MLBF AöR) in Saxony-Anhalt.
Until the MLBF has been formally established, please send your enquiries to:
MLBF
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF AöR)
Carl-Miller-Str. 6
39112 Magdeburg
- Phone
- +49 391 28 92 30 23
Date of this statement
This statement was last reviewed on 9 September 2026.